stage customer support faq
Welcome to Maxan Jazz Stage Customer Support! Below are answers to common questions about the app. If you need additional assistance, please contact us directly.
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1. General Questions
1.1 What is Maxan Jazz Stage?
Maxan Jazz Stage is your gateway to live and pre-recorded jazz performances. Experience incredible performance excellence and timeless jazz classics directly from the Maxan Jazz stage in Las Vegas.
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1.2 Is the app free to use?​
The app is subscription-based, offering exclusive premium content for members only.
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2. Account and Login
2.1 How do I create an account?
To create an account, download the app and follow the sign-up instructions. You’ll need a valid email address and password to get started.
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2.2 I forgot my password. What should I do?
Click on the "Forgot Password" link on the login screen and follow the instructions to reset your password.
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2.3 How do I update my account information?
You can update your name, email, or password by going to the "Account Settings" section in the app.
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3. Subscription and Billing
3.1 How do I subscribe to premium content?
Navigate to the "Subscriptions" section in the app and select your desired plan. Follow the prompts to complete your purchase.
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3.2 What payment methods are accepted?
We accept major credit and debit cards through our secure payment system.
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3.3 Can I cancel my subscription?
Yes, you can cancel your subscription anytime in the "Account Settings" section of the app. Your subscription will remain active until the end of the current billing cycle.
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4. Technical Questions
4.1 The app isn't working correctly. What should I do?
Try the following steps:
> Ensure your device is connected to the internet.
> Restart the app.
> Update the app to the latest version from your device’s app store.
If the issue persists, contact our support team.
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4.2 The video is poor quality. How can I fix this?
Video quality depends on your internet connection. For the best experience, use a stable Wi-Fi connection or ensure your cellular data signal is strong.
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4.3 I'm having trouble logging in. What should I do?
Ensure you’re using the correct email and password. If you continue to experience issues, reset your password or contact support.
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5. Content and Features
5.1 What kind of content is available?
The app features live jazz performances, pre-recorded shows, and exclusive behind-the-scenes content from Maxan Jazz.
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5.2 Can I download videos to watch offline?
​Currently, the app does not support offline downloads. You can stream content anytime with an active internet connection.
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5.3 How often is new content added?
New performances and exclusive content are added regularly. Check the app for updates and announcements.
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6. Contact Us
If you didn’t find the answer to your question, our support team is here to help. You can reach us at:
EMAIL: owner@maxanjazz.com
PHONE: (818) 730-4547
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Thank you for choosing Maxan Jazz Stage! We hope you enjoy the music and the experience.
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